____ is an important measure of how well an organization meets or exceeds a customer's expectations
Answer options
A
Customer Satisfaction (CSAT)
B
Net Promoter Score
C
KPI
D
OKR
Correct answer: Customer Satisfaction (CSAT)
Explanation
Quick AnswerThe correct answer is Customer Satisfaction (CSAT) because it directly addresses the core logic of Agile & DevOps.
Customer Satisfaction (CSAT) measures how well an organisation meets customer expectations.